Return & Refund Policy
Disclaimer
Please note that we do not accept returns for any reason other than damage or defect. We do not offer exchanges, and you are responsible for reviewing your order before purchase. There are no refunds for Change of Mind.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We may request photos of the damage to process your return and refund.
Returns:
Returns are only accepted if the item is damaged upon arrival.
Condition: The item must be in the same condition as received, a photo of the damage will be required to process your return.
Non-refundable item: customized or personalized boards are not eligible unless damaged during shipping.
Refunds:
Once your item is received, we will inspect and notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within
7 -10 business days.
Shipping costs are non-refundable, and you will be responsible for return shipping fees unless the item is damaged.
Send an email to endless_desire25@hotmail.com with your order number and photos of the damaged item.
We will provide you with a return po number and shipping address.
Carefully package the damaged item and send it back to us.
If you have any questions or need assistance, please reach out to us. We want to make sure you are satisfied with your purchase!